Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


At OriPurepickups.com, we strive to provide the best possible products and services to our valued customers. We understand that occasionally, issues may arise with a purchase, and we are here to assist you. However, please note that customized products are not eligible for direct returns.

Return Eligibility:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within 30 days of receiving the item. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  2. Incorrect Orders: In the event that you receive an incorrect item, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you, and we will cover any associated shipping costs.

  3. Personal Misuse: Please be aware that products damaged or malfunctioning due to personal misuse, negligence, or improper handling are not eligible for return. We encourage customers to carefully read the product instructions and guidelines provided to ensure proper usage.

Customized Products:

We take pride in offering customized products tailored to your specific preferences. Due to the unique nature of these items, we cannot accept direct returns for personalized or custom-made products unless they are damaged, defective, or incorrect.

To initiate a return for a damaged, defective, or incorrect customized product, please contact our customer service team within 10 days of receiving the item. We will guide you through the return process and provide a resolution.

Return Process:

To request a return or report an issue with your purchase, please contact our customer service team via sales@oripurepickups.com. When reaching out, please provide the following information:

  • Order number
  • Description of the issue
  • Supporting photographs (if applicable)

Our customer service team will review your request and guide you through the necessary steps to process your return or resolve the issue to your satisfaction.

Please note that all returns must be in their original packaging and include all original accessories, unless instructed otherwise by our customer service team.

Refunds:

Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund. If approved, we will initiate the refund using the original payment method within [number of days] days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.

Please feel free to contact our customer service team if you have any questions or concerns regarding our return policy. We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@oripurepickups.com.

OriPure Team