Refund policy
Return & Refund Policy
Last Updated: October 9, 2026
At OriPure, we are committed to providing high-quality guitar pickups, guitar parts, and accessories. We want you to be satisfied with your purchase and offer a 30-day return policy for eligible products.
Please review the following terms before requesting a return.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a standard return, the item must meet the following conditions:
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Be unused, uninstalled, and in its original condition.
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Have no signs of soldering, modifications, damage, or cut wires.
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Include all original packaging, accessories, and components.
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Be accompanied by proof of purchase or an order number.
Important: Guitar pickups that have been installed, soldered, modified, or have had their wires cut are not eligible for standard change-of-mind returns.
Returns due to personal preference, incorrect model selection, color selection, or dissatisfaction with the sound are subject to these conditions.
These restrictions do not affect your statutory consumer rights under applicable law.
2. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at sales@oripurepickups.com.
Please provide:
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Your order number.
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A description of the problem.
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Clear photographs or videos showing the issue, if applicable.
Our customer service team will review the issue and determine an appropriate resolution, which may include:
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A replacement product.
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A refund.
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Another appropriate solution agreed upon with the customer.
For verified manufacturing defects, shipping damage, or errors caused by OriPure, we will cover reasonable return shipping costs if a return is necessary.
In some cases, we may offer a refund or replacement without requiring the original item to be returned.
3. Customized and Made-to-Order Products
Customized, personalized, or made-to-order products are generally not eligible for change-of-mind returns.
However, if a customized product arrives damaged, defective, or does not match the agreed specifications, please contact us for assistance.
We will provide an appropriate remedy in accordance with applicable consumer protection laws.
4. Return Shipping Costs
For standard returns due to a change of mind, incorrect selection, or personal preference:
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The customer is responsible for return shipping costs.
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Original shipping charges are generally non-refundable, except where required by applicable law.
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We recommend using a tracked shipping service.
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Customers are responsible for ensuring that returned products are properly packaged.
For verified defective, damaged, or incorrectly shipped items, OriPure will cover reasonable return shipping costs or arrange another appropriate solution.
Please contact us before shipping any returns.
Our return facilities may be located in China or other countries. The correct return address will be provided after your return request has been reviewed.
Do not return products to the address on the original shipping label unless instructed by our customer service team.
5. How to Request a Return
To initiate a return, please contact us at:
Email: sales@oripurepickups.com
Please include:
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Your order number.
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The product you wish to return.
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The reason for your return.
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Supporting photographs or videos, if applicable.
Our customer service team will review your request and provide further instructions.
Please do not send products back without first contacting us and receiving return instructions.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
For approved standard returns, refunds will generally be processed within 10 business days after inspection.
Refunds will be issued to the original payment method.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@oripurepickups.com.
Where applicable law requires an earlier refund or a different refund procedure, we will comply with those requirements.
7. Exchanges
If you would like to exchange an item for a different model, color, or specification, please contact us before returning it.
Exchanges are subject to product availability and the condition of the original item.
For exchanges requested due to personal preference or incorrect selection, customers are responsible for applicable return and reshipping costs.
If the exchange is necessary because of a verified defect or an error made by OriPure, we will arrange an appropriate solution at no additional cost to the customer.
8. International Returns
OriPure serves customers worldwide, and our products may be shipped from international fulfillment locations.
Depending on your location and the product, authorized returns may need to be shipped to our designated return facility in China.
For standard change-of-mind returns, customers are responsible for applicable international return shipping costs and customs-related charges, except where required by law.
Please contact us before arranging an international return to receive the correct shipping instructions.
9. European Union and United Kingdom Customers
Customers in the European Union and United Kingdom may have additional statutory consumer rights.
For eligible online purchases, these rights generally include a 14-day cancellation period beginning when the goods are received, subject to applicable exceptions.
To exercise a statutory right of withdrawal, please contact us at sales@oripurepickups.com within the applicable cancellation period.
Where required by law, customers may inspect or handle products to the extent reasonably necessary to establish their nature, characteristics, and functioning. Excessive handling may result in a lawful deduction for diminished value.
Customers exercising a statutory right of withdrawal are responsible for direct return shipping costs where permitted by law and disclosed before purchase.
Refunds for valid statutory withdrawals, including any applicable standard outbound delivery charges, will be processed within the legally required period. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.
Statutory rights relating to defective or non-conforming goods remain unaffected.
10. Your Statutory Rights
Nothing in this policy excludes, restricts, or limits any mandatory consumer rights or remedies available under applicable consumer protection laws.
If the laws applicable to your purchase provide rights greater than those described in this policy, those statutory rights will prevail.
11. Business Information & Contact
OriPurepickups.com is operated by:
ORIPURE MUSIC ELECTRONIC COMPANY LTD
British Columbia, Canada
Website: https://oripurepickups.com
Email: sales@oripurepickups.com
Our products may be shipped from international fulfillment locations, including China.
Return addresses are provided individually after contacting our customer service team.
If you have any questions about your order, returns, refunds, or exchanges, please feel free to contact us.
Thank you for choosing OriPure!
OriPure Customer Support Team